Frequently Asked Questions

   

To report a lost item left on board a Frontier flight or at an airport location (Ticket Counter or Gate area), click on File Report above.


Lost Items Frequently asked Questions

Please check your SPAM or JUNK folder and verify the email address that you entered into your Lost Item Report to be sure we have your correct email address.


You will receive an email from Lost & Found when you file the report for your lost item. If we find an item that matches the description of your item, we will send you an email with further instructions to allow for confirmation the item is yours. While we are searching for your lost item, we will update you via email throughout the process.


A thorough search will take place for approximately 30 days after we receive the Lost Item Report. If we are unable to find your item, you will receive an email informing you we are unable to locate your item.


If we locate an item that matches the description of your item, Lost & Found will contact you via email to verify the item is yours and arrange for shipping.


We will provide you a link to the shipping checkout page.


If you do not have an email address you will be contacted via telephone only if your item has been located.


Military IDs will be sent to the Department of the Navy, NAS-JRB ID Office. This department will facilitate the return to the various military branches.


Passports will be sent to the U.S. Department of State.


All other personal documents that we are unable to return will be destroyed.


We understand that every lost item is very important to each individual, we conduct thorough searches to locate every item reported. Please be assured that we take each Lost Item Report very seriously.


Yes. Although we are conducting thorough searches and hope to locate your item, you should immediately deactivate any associated data plans for your protection. We suggest you leave call service activated on phones for a period of one week to assist in our search and verification process.


Please provide detailed, accurate descriptions on the Lost Item Report Form. If possible, gather the descriptive information about the item(s) prior to completing the form and include any and all identifiable details to help in our search. Please enter the information just as it appears on the item. Also, be sure to include the flight date and flight number referencing when your item(s) were lost. Please file your report within 7 days of your item becoming lost. Reports filed after 7 days have a decreased chance of recovery.


You can update information by clicking on this link Lost Item in a new window. Please be ready to provide your Lost Item Report number and the last name included on the report.