- Will you keep me updated on the status of the search for my lost item?
You will receive an email from us when you file the report for your lost item. If we find an item that matches the description of your lost item, we will send you an email notification with further instructions to allow for confirmation that the item is yours. While we are searching for your lost item, (for up to 30 days), we will update you via email throughout the search process.
- How long will you search for my lost item?
A thorough search will take place for approximately 30 days after we receive the lost item report. If we are unable to find your item, you will receive an email notification informing you that we have been unsuccessful in our efforts.
- How will I know if my item has been found?
If we locate an item that matches the description of your lost item, we will contact you via email and/or phone to verify that the item is yours and arrange for delivery of the item.
- If my item is found how will it be returned to me?
We will provide you with a link to the shipping checkout page. You will be able to verify your shipping information and provide credit card information for shipping charges.
- I don't have an email address, how will I be contacted?
If you do not have an email address you will be contacted via telephone only if it appears that your item has been located. We will not provide status updates via telephone.
- What happens to the items that cannot be returned to their owner?
Once all efforts have been exhausted to find the owner of a particular item, the item will be salvaged and all proceeds will be donated to charity.
- What happens with official documents or government-issued IDs if you are unable to locate the Owner?
Military IDs will be sent to the Department of the Navy, NAS-JRB ID Office. This department will then facilitate the return to the various military branches.
Passports will be sent to the U.S. Department of State, Passport Services, Consular Lost/Stolen Passport Section.
All other personal documents that we are unable to return will be destroyed.
- My lost item is REALLY important, is there someone that I can call to look a little harder?
We understand that every lost item is very important to each individual, and undergo an exhaustive search to locate every single item reported. Please be assured that we take each Lost Item Report very seriously and will go to every effort to locate and return your lost item(s).
- My lost item is electronic and has a data plan associated to it. Should I turn it off?
Yes. Although we are conducting an exhaustive search and hope to locate your item, you should immediately deactivate any associated data plans for your own protection. We recommend that you leave call service activated on phones for a period of one week to assist in our search and verification process.
- What can I do to help increase the chances of finding my item?
Please provide detailed, accurate descriptions on the Lost Item Report Form. If possible, gather the descriptive information about the item(s) prior to filling out the form and be sure to include any and all identifiable details to help in our search. Please enter the information just as it appears on the item. Also, be sure to include the flight date and flight number reflecting when your item(s) were lost. You may also provide additional information in both the "brief description" field, as well as the "help us find your item" area. Failing to include information in either of these fields will limit our ability to find your item. We also ask that you file your report within 14 days of your item becoming lost. Reports filed after 14 days have a decreased chance of item recovery.
- I've already filed a Lost Item report but I need to update it with additional information. How can I do that?
You can update the information on your Lost Item Report up to two weeks after filing it by clicking on this link Lost Item Update. Please be ready to provide your Lost Item Report number and the last name included on the report.